Shipping and returns information for MYDEZIGNZ
SHIPPING POLICY
@ MyDezignz
We aim to deliver your order as quickly and efficiently as possible across New Zealand.
Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
Delivery Time
Estimated delivery time:
• 1–5 business days (NZ wide)
Please note that delivery times may vary depending on location and courier services.
Shipping Cost
Shipping costs will be displayed at checkout or included in the product price.
Order Tracking
Where available, tracking information will be provided once your order has been dispatched.
Delays
While we aim for timely delivery, delays may occur due to factors outside our control such as courier issues or high demand.
REFUND POLICY
@ MyDezignz
We aim to provide a smooth and reliable shopping experience. If you are not satisfied with your purchase, please review our refund policy below.
Returns
We accept returns within 7 days of delivery. To be eligible for a return:
• The item must be unused and in its original condition
• The item must be in its original packaging
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return once opened or used.
Refund Process
Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method via Stripe or PayPal.
Shipping Costs
• Original shipping costs are non-refundable
• Customers are responsible for return shipping costs unless the item is faulty or incorrect
Faulty or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund.
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Need more assistance?
If you have any further questions about shipping or returns that weren't covered here, please don't hesitate to reach out. Our team at MYDEZIGNZ is always ready to help ensure you have the best possible online shopping experience.
Frequently asked questions about shipping and returns
Here you'll find answers to the most common questions about shopping with MYDEZIGNZ. From how long it takes to receive your items in Auckland, New Zealand, to what happens if you need to return something, we've got you covered. Our goal is to make your online shopping experience as straightforward as possible.
After someone buys something from MYDEZIGNZ, how long does it usually take for their order to arrive at their doorstep?
Orders typically arrive within 3 to 5 days, depending on stock availability. If an item is not immediately in stock, it may take 5 to 7 days due to processing procedures.
How do you work out the cost of shipping? Is it a flat rate, or does it change depending on what they buy or where they live in New Zealand?
We offer a flat rate for shipping to suit our customers, regardless of what they buy or where they live in New Zealand.
What's the process if a customer isn't happy with their purchase and wants to return it or swap it for something else? Are there any special conditions they should know about?
What should a customer do if their order arrives damaged, or if they receive the wrong item?
If your order arrives damaged or you receive the wrong item, please return it for a replacement. Contact us at [[email]] or [[phonenumber]] for assistance.
Returns will be processed according to our product replacement policy. Refunds are not our standard policy, however, refund requests will be analysed by management, and an honest decision will be delivered to the customer via phone or email.